Are you a data-driven organiser who loves keeping things running smoothly? My Client is looking for an Aftersales Performance Specialist to join a fast-growing automotive team. You'll play a key role in tracking aftersales performance, managing reports, coordinating meetings, and helping the team spot opportunities to improve. You'll be at the heart of a growing network, helping the team make smarter, data-backed decisions. Your work will directly influence how efficiently aftersales runs and contribute to the overall success of the business.

TITLE : Aftersales Performance Specialist
Salary : up to 52,000 + Benefits
Sector : Automotive
Location: West London
Language : English
Work style: Office based role

Duties:

Keep an eye on aftersales KPIs like customer satisfaction, warranty performance, service revenue, and parts sales.
Collect, manage, and maintain operational data from regional and HQ teams.
Build dashboards, prepare reports, and turn numbers into clear insights.
Organise regular meetings, take notes, track action items, and follow up with the team.
Support the management team with admin tasks, internal reports, and presentation materials.
Identify process bottlenecks and help implement improvements to make things run smoother.

Recruitment:

3+ years of experience in aftersales, operations, data analysis, or business admin.

Strong analytical skills, organised, and comfortable juggling multiple tasks.
Skilled with Excel, PowerPoint, and data visualisation tools (Power BI a plus).
Detail-oriented, proactive, and able to thrive under pressure.
Team player with a strong sense of responsibility.
Excellent communication skills (Mandarin is a bonus!).